Great White Car Wash
Frequently Asked Questions
Your Questions Answered
Express Tunnel FAQ
The Unlimited Shark Club membership allows you to wash every day at one low price. We require a credit card to process monthly and yearly payments, but the first month or year can be purchased via any payment method.
To sign up simply click the "Join The Shark Club" link and fill out the form. Our staff will be notified of your request and next time you need a car wash you can visit our office to complete the payment. Once everything is completed, one of our wonderful team members will give you your member rewards card and stick an RFID sticker on your windshield, this sticker will be detected by our system every time you visit our tunnel and will open the gates automatically. You are now part of our Unlimited Shark Club, we hope you enjoy!
We accept credit, debit, cash, and mobile wallets such as Apple Pay and Google Wallet for single washes and retail. However, currently we only accept credit cards for our Unlimited Shark Club memberships.
If you are concerned about the charge sitting on your credit card for an extended period of time, most banks allow automated transfers from chequing accounts to credit cards.
When you arrive at the entrance of our tunnel, a wash attendant will guide you on the track safely. Follow their instructions to make sure you are aligned perfectly! When they indicate to stop, lift your foot off the pedals, put the car in neutral, and keep your hands off the steering wheel!
Now the wash attendant will prep your vehicle to make sure that all the hidden nooks and crannies are targeted while you lay back and enjoy the ride! At the end of the tunnel, look for our traffic light and once it turns green you are good to go!
We can accommodate most stock makes and models. Any aftermarket additions or modifications may need to be reviewed. If you're unsure if your vehicle is safe to wash, please ask our staff. We are also able to retract brushes if you're okay with not washing one side of the vehicle. Some general rules are:
- Maximum Height: 7' 2" (2.2 m)
- NO dual rear wheels (duallys)
- Ladder racks: must be removed or brushes can be retracted
- Roof boxes: must be removed or brushes can be retracted
- Bike racks: must be removed or brushes can be retracted (only if on roof)
- Tool boxes: must be securely shut
- Decals: allowed at owner's risk
- Truck beds: must be clear of debris and loose items
Please read the disclaimer sign in front of our tunnel before entering.
No problem, once your windshield has been replaced, or you have your new vehicle, let one of our staff members know, we will deactivate your old RFID sticker and give you a new one free of charge!
If you will be without a vehicle for a while, please let our staff know and we can pause your membership until you are able to wash again.
Yes! There is no commitment to us, just to your vehicle!
We also offer yearly contracts which are paid upfront but you only pay for 10 months, instead of 12!
Your Questions Answered
Self-Serve FAQ
Our self-serve pay stations automatically charge a $33 pre-authorization amount. This is to prevent large transactions in case the machine is left running by accident.
The pre-authorization amount will be automatically refunded to your card within 3–5 business days depending on your bank.
By using a Loyalty Card (Dufferin) or WashCard (all other locations), you unlock extra savings in the self-serve! We offer a 10% added bonus to any purchase or reload of $50 or more.
If you purchased a WashCard, you may also register the card to avoid losing funds in case the card is lost or stolen.
WashCard users save 10 cents per minute.
Our bays are fully equipped with everything you need to pamper your ride!
To ensure that the results of our facility are up to our standard and that our commitment to the environment is upheld, we don't allow the use of external products including brushes and sponges.
Your Questions Answered
Fleet Account FAQ
